LIMITACIÓN DE DEVOLUCIONES / POLĺTICA DE INTERCAMBIO

Todas las devoluciones de mercancía requieren autorización. Contacte primero a nuestros representantes de servicio para instrucciones de envío y obtener un número de autorización de devolución (RMA, por sus siglas en Inglés). El crédito no se publicará a menos que la autorización para la devolución de mercancía haya sido recibida.

Cualquier gasto que pueda incurrir debido a la mercancía dañada se deducirá de los créditos adeudados. BendPak / Ranger no es responsable de la mercancía dañada durante el reenvío.

Toda la mercancía y el equipo están garantizados contra defectos de material y mano de obra durante un periodo de un año a partir de la fecha de envío. Ninguna otra garantía es implícita. Los clientes tienen 30 días para identificar un problema de garantía válida al departamento de garantía.

Un 20% de la tasa de reposición se cobrará por la mercancía devuelta a BendPak / Ranger por razones distintas a la garantía. Además del recargo por reposición mencionado arriba, los clientes también son responsables por cualquier y todos los gastos de envío aplicables incurridos por el envío de la devolución BendPak / Ranger. Recuerde solicitar el número de RMA (Returned Merchandise Authorization).


Por favor descargue y llene completamente el formulario RMA.

NO RETURNS, CREDITS OR EXCHANGES FOR:

  • Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.
  • Returned items that failed due to incorrect voltage or improper wiring.
  • Returned items that failed due to rain, excessive humidity, corrosive environments or other contaminants.
  • Any item damaged in shipment or any product failure caused by installing or operating product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
  • Returned items with cosmetic defects that do not interfere with product functionality.
  • Returned items with no accompanying RMA number and completed RMA form.
  • Returned items that are incomplete or defaced.
  • Any consumable or standard wear items.
  • Returned items with a different serial number from what was authorized for return.
  • Returned items that do not include your original receipt, invoice or sales order.
  • Returned items that were special ordered or custom configured.
  • Freight damaged items. If your shipment arrives damaged you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.

HOW TO RETURN PRODUCTS

  • Please contact BendPak / Ranger within 14 days of your original shipment or warranty exchange for a Return Merchandise Authorization (RMA) number before returning your product to BendPak / Ranger.
  • For faster service, please have the following information on hand when calling for an RMA number: customer name, order or invoice number, item (SKU) number and serial number (if exists) and the reason for the return. In addition to the RMA number, a completed RMA form must accompany each shipment of returned merchandise.
  • No returns of any type will be accepted without an RMA number and completed RMA form.
  • Returned items must be shipped via ground service only - do not return items by air unless authorized in writing.
  • For warranty related exchanges and/or returns, a BendPak customer service representative will work with you to arrange to have the item(s) returned via a BendPak preferred carrier freight collect.
  • Products returned C.O.D. will be refused. Unauthorized freight collect charges will be denied.
  • Once an item arrives at BendPak / Ranger, we will issue a full or partial credit, exchange or refund within 15 days.
  • Additional time may be required depending on the nature of the return.
  • Returns must be made within 15 days of the Return Authorization being provided. Any incurred costs associated with damaged merchandise will be deducted from credits owed. BendPak / Ranger is not responsible for merchandise damaged in return shipment. We strongly recommend you package the items carefully to ensure safe passage. For non-warranty items, we suggest you fully insure your return shipment in case of loss or damage.
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